Survey Cycle / Parent View

Parent View

Parent View has been promoted as the official way to allow Parents to comment on the progress of the school.

Stage 1: Initially Parent View was introduced at yearly Parental Consultations but this was not a great success as registration and completion at school was difficult.

Stage 2: Emails and KKS texts were sent to parents and they were asked to go to the Parent View Website and complete the survey. Emails etc. will be sent out on a regular basis to help remind parents to complete the survey

‘A positive approach in our NEW school’

Dear Parent/Guardian

We at Crown Hills appreciate the views of our students’ parents/guardians. We have in the past gathered your views about our school through a paper survey. However we would like to make the process easier for you by using PARENT VIEW which is an official website set-up by Ofsted

To give your views (there are only 12 questions to answer and the survey only takes approximately 5 minutes once you have registered) the following instructions will help:

1. Click on this link: > - this will take you to the ‘home page’

2. Click on: ‘Give Your Views Now’

Follow the instructions to receive your password, access the questions and then simply answer as directed

That’s all there is to it.

Please spare 5 minutes to register your answers. YOUR OPINIONS matter to us and we appreciate your support.

Ofsted Parent View FAQ

Did you know that you can complete a quick on-line questionnaire about Crown Hills Community College on the Ofsted website?

This is important feedback which the school has access to and so does Ofsted.

Below are some frequently asked questions, provided by Ofsted, regarding the Parent View service.

Q: What is Parent View

A: Parent View is an on-line questionnaire that gives parents and carers the chance to tell Ofsted about their child’s school. From January 2012, Ofsted will use the information to help make decisions about which schools to inspect and when. Parents’ views on-line will also be available to inspectors at the point of inspection along side the traditional paper-based school questionnaires.

Q: Why do we want the views of parents and carers?

A: Parents' and carers’ perceptions are crucial in coming to a view about the effectiveness of a school. These views will form part of the jigsaw of information we use to form our overall assessment of a school when we inspect and when it comes to making decisions about which schools to inspect and when.

Q: Are all schools on Parent View?

A: Yes, apart from association independent schools which do not currently feature on Parent View.

Q: Why do parents and carers have to register to use the site?

A: This is part of site security. The site requires parents/carers to enter an email address and a password to complete the questionnaire. If someone does fill in the questionnaire for the same school more than once using the same email address, the previous entries will be deleted. So, there will only ever be one questionnaire from one email address for a specific school in any school year. The site is also protected from automated form filling software by a ‘captcha’ that asks parents/carers to read two words from the screen and enter them into a box. Other security measures are also in place to identify abuse.

Q: What happens if a parent/carer wants to change their email address?

A: Once a parent/carer has registered they will be able to access their profile page where they can change their email address, password and the number of schools they have children at.

Q: When can parents/carers give their views to Ofsted?

A: Parents/carers will be able to submit a survey about the school/s their children attend at any time during the school year. If they submit another survey at a later time in the school year then their previous submission will be replaced if they use the same email address.

Q: Can parents/carers give views about more than one school?

A: Yes, when a parent or carer registers they are asked how many different schools they have children at. They can register and give their views for up to nine different schools.

Q: Can more than one parent/carer complete the survey for their child?

A: Yes, if a child has more than one parent/carer then each one can complete the survey. This is important as they may have different perspectives.

Q: What happens if a child changes school during the year?

A: If a child changes school during a school year and the parents/carers have already filled in a survey for the previous school they need to add another school to their profile page. This will allow them to then give their views on their new school.

Q: What information can parents and carers give to Ofsted?

A: Parent View asks parents and carers to give their opinions on 12 aspects of their child’s school from the quality of teaching to dealing with bullying and poor behaviour. The topics have been chosen to reflect what parents told us are the most important issues and include areas where our experience tells us may be indictors for concern. Parents and carers will be able to give their views using a four point scale from strongly agree, to strongly disagree.

Q: What happens if parents and carers want to write free text?

A: Parents and carers will not be able to reply using free text at present. This is because the analysis of responses will be automated and Parent View is not a method for complaining or sharing individual concerns about a school with Ofsted. We will keep this under review as part of further developing the site.

Q: What happens if parents and carers want to make a complaint about a school?

A: Parent View does not replace the current arrangements for raising a complaint or notifying the appropriate body regarding concerns about the safety or wellbeing of a child. Ofsted has some powers to investigate certain complaints about schools and a link from the Parent View introduction page will take viewers directly to the relevant information.

Q: What happens if parents and carers have a safeguarding concern about a school?

A: Ofsted does not investigate safeguarding concerns about schools. The Parent View pages explain that if parents/carers have a safeguarding concern they should make a referral through the Local Authority Designated Officer.

Q: Will parents/carers be able to view the results of an individual school?

A: Yes, results will be published in real-time and will be available on the website for schools, parents/carers and the general public. However, we will not publish the results until we have a minimum of three responses.

Q: How will Ofsted ensure that views are anonymous?

A: All submissions will remain anonymous. Schools will not have access to email addresses and neither will the risk assessment team which will receive data only.

Q: What will happen to the information a parent/carer gives?

A: Information about a school from the Parent View responses may contribute to a school’s annual risk assessment to help decide if and when the school should be inspected. The risk assessment process uses a range of information including performance and attendance data, any concerns raised with Ofsted by local authorities and any other information Ofsted holds about a school. The views of parents and carers are a part of the jigsaw of information.

In addition, if during the year the Parent View responses give rise to a significant concern about a school Ofsted may conduct a review of all the information we hold about a school. The responses from Parent View will be taken into account but will not, on their own, trigger an inspection.

Q: Will schools be able to see the results from the survey?

A: Yes, results will be published on Parent View in real-time and will be available to schools, parents/carers and the general public. This will allow the comparison of results between schools. At the end of the academic year the results will be ‘frozen’ for that year and a new set of results will begin. This will allow comparisons to be made between the results for one year with another.

Q: How can a school contact Ofsted about Parent View?

A: The headteacher/principal or the appropriate authority should write to Maria Dawes HMI, Principal Officer, Parental Engagement at

Q: Will Ofsted be publishing ‘league tables’ of results.

A: No, we will only be publishing the results for each individual school. However, as results are published on the internet in real-time it will be possible for comparisons to be made by third parties if they wish. We will publish a summary of results for all schools in the country, probably at the end of the academic year.

Q: What questions are parents and carers asked in the Parent View survey?

A: Parents will be asked to rate their view on the following 12 questions, from strongly agree through to strongly disagree:

•My child is happy at this school

•My child feels safe at this school

•My child makes good progress at this school

•My child is well looked after at this school

•My child is taught well at this school

•My child receives appropriate homework for their age

•This school ensures the pupils are well behaved

•This school deals effectively with bullying

•This school is well led and managed

•This school responds well to any concern I raise

•I receive valuable information from the school about my child’s progress

•I would recommend this school to another parent

Q: Some details about my school are incorrect (e.g. address, telephone number, pupils on the roll) – how can I get this data updated?

A: All provider data on Parent View is fed directly from Edubase, request for amendments can be made via or by calling 0870 120 2527

Your thoughts and opinions are important, so please leave your feedback by clicking here

Survey Cycles

We have carried out surveys at Crown Hills since 2010 to ascertain opinions from our main stakeholders. Staff and Student surveys were initially paper-based but we now use Survey Monkey to gather and process the data. Parental response was also initially paper-based but we now promote and use Parent View

Data is gathered, analysed, results presented and discussed at SLT and then an Action Plan formed, actioned and disseminated.

This is now embedded (and continuing) with the cycle as follows:

Type 2010 2011 2012 2013 2014 2015 2016 2017
Parents /   /     Parent View Parent View Parent View
Staff /     /     /  
Students   /     /     /
An example of a student survey is the Bullying Survey which we conduct annually. We ask our students the following questions.

• Have you ever been bullied at Crown Hills?

• Have you been bullied recently?

• Were other students present to witness this?

• How were you bullied? Called names Left out/ignored /Threatened Hit, kicked, Punched/Sent nasty messages by text or social media /Forced into doing something you didn't want to /Personal property damaged/ Personal property stolen/ Had rumours spread about you

• Where in the school did it happen?

• When did it happen?

• How did it make you feel?

• Did you tell anyone?

• Who did you tell?

• What happened after you told someone?

• Do you feel like the school takes bullying seriously?

• What does the school do to stop bullying?

• What is the most common type of bullying in school?

All responses and comments are analysed and addressed by SLT.

Actions from this survey are agreed with the student councils and shared with all students via the pastoral system.

Click here to see an anti bullying presentation we shared with our students.

Crown Hills Community College

Gwendolen Road



Telephone: 0116 2736893

Fax: 0116 2730413

Office Manager Mrs S. Harrison

To email the college, click here

© 2013 – 2017 Crownhills Community College